Microsoft is the same as with other companies. If you don’t have a SSN and your credit card is outside of US, you are nobody 🙂 But I contacted MS support and they couldn’t even help me get a hold of my order. They just redirected me to the CR office which has absolutely nothing to do with the Surface. Sid: I understand that you would like to know the status of your Microsoft Surface order you have ordered from Microsoft Store online. Am I right? Xavier Morera: Yes Sid: To seek assistance on this matter, I request you to contact the Microsoft Subsidiary for Costa Rica directly. This Customer Service you have reached is for North America. Please give me couple of minutes as I locate the contact information of the assigned Subisidiary Office for your location. Sid: Please click here to view the full contact information of the Microsoft Subsidiary assigned for Costa Rica Sid: Please note that our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions of our software and can assist you […]
I wonder if MS’ developers have ever considered the fact of how awful user experience is when someone forces you to do something…. I installed Windows 8 and decided to get Skype. I get asked if I want the desktop version or Windows 8 version. I decided to be bold and go for Windows 8 Turns out I need to merge accounts to be able to use Skype for Windows 8. I DO NOT want to merge accounts as I use them for different purposes. MS: stop forcing me to do things your way and let me use my accounts MY WAY! Thumbs down for Windows 8
So I installed Windows 8. – First impression > Love it – Second impression > Hate it – Now > I *may* be able to live with it, just like I can live with…. with a little bit of extra effort It is hard when something is not one thing but is not something else. In this case MS tried to make it such a simple UI for some things that made it unusable. Just a quick example: Windows Mail is VERY simple, just like my Windows Phone 7. However, it is so simple that basic things like being able to look for an older mail and copy some text into the email that I am currently writing is not possible. Also, I can’t find how to add an attachment. Both of them may be user errors, or maybe I can’t see them and that is also MS fault. Remember… don’t make me think! There is too much tax on your brain while using Windows 8! That alone could make this a Vista #2
Quiero uno, entonces me fijo a ver como es la cosa. Resumen: – En LAFISE cuesta $30 mas $1 mensual – En el BAC cuesta $35 mas $1 mensual y te OBLIGAN a abrir un casillero Speedbox. No solo lo dan mas caro sino te zampan otro servicio que de por si es CARISIMO! No quiero que me obliguen a tener un casillero. Cuando van a aprender a ser educados en el BAC en OFRECER y dejarlo a uno decidir. A la gente no le gusta que le VENDAN algo, le gusta COMPRAR las cosas. De fijo les sirve con personas menos dolores que uno… Trate de buscar el Banco Nacional, pero como bueno banco del estado no es muy claro ni facil entender sus servicios. Punto ahi para los privados. Ojo Lafise Ojo el BAC Y aca esta la parte NO bonita Que ostinazon con el BAC! Aca esta la lista completa de proveedores http://www.quickpasscr.com/nuestros_clientes.aspx
Hoy he sufrido con los benditos sitios de Lafise y del BNCR. El del LAFISE tiene los requerimientos mas absurdos de seguridad del mundo para las claves, ademas de que envia un “otp” por telefono. Para empezar, depende del TELEFONO. Cabe decir que a veces duro un par de minutos en llegar, los cuales espere pacientemente viendo un timer de 3 minutos que me indicaba que se me acababa el tiempo y justo al puro final llega el bendito mensaje. Me senti como en una pelicula donde ocupaba desarmar una bomba. Bueno, en fin termine mi pleito con el sitio de LAFISE. Ahora al del Nacional. La clave es igual de estupidos los requerimientos. Cuando van a entender ellos una cosa, al igual que LAFISE: SI EL REQUERIMIENTO PARA LA CLAVE ES MUY ALTO, ES DECIR LA CLAVE TIENE QUE SER MUY DIFICIL, ENTONCES NINGUN SER HUMANO SE LA VA A PODER MEMORIZAR, SOBRE TODO TENIENDO QUE CAMBIARLA FRECUENTEMENTE, POR LO QUE VA A TENER QUE ESCRIBIRLA. Hmmm… ESCRIBIRLA… que tan segura es una clave escrita? En cambio el BAC, ahi si es mucho mejor la experiencia. Ellos entienden que con un token bonito no es necesario ningun teclado estupido […]
I’ve been spending a lot of time learning about usability and good practices on design, and one of my favorites is Pluralsight‘s Creating User Experiences: Fundamental Design Principles from Billy Holis, so now I pay close attention to the sites for which I interact with on a daily basis. (And yes, need to update my blog too…) I learn from looking at all things done wrong and going into Costa Rica’s public phone company site is the equivalent of a roller coaster ride for a UX exercise. Just a few ones of my favorites You log in and there is no easy navigation at the top. You have to keep navigating through images with some text. The text is explanatory, but no easy way to navigate Another one of my favorites, you get sort of used to their navigation way and then find out that a lot of links are in fact NOT links. Look at the “link” in the red box. Not clickable! Another funny one. I created an account with them, they have my phone, cell phone, electricity and everything. Why do I have to fill in all the fields again when I need to ask for something, […]
