Why I will never buy a HP computer… and the reason they are firing 27k people

by Xavier Comments: 0

Update 07 03, what I included in their customer service survey
It is very simple:
– The machine is great and for a great price
– Your HP store is highly unusable. Spend 10 minutes in the apple store and learn how it should be done
– Customer service was great, but I am sure it costs more for you to have a human being taking calls
– Delivery time not too good, not delayed but too slow
– Sell worldwide, not only US. There is more than just US

———————-
Update 07/01/2012: I was able to buy it by talking to customer service. The laptop is really nice, especially for the price. Shipping time was about 3 weeks so that was not too good. Also, had to “format c:” and do a clean install of Windows as it simply just has way too many programs installed, most of them garbage. However, my initial impression still stands. Their shopping.hp.com site is just way too complicated and in general not a nice experience.

————

I am not going to get into too many details or financial discussions. It is not needed. If you just go to shopping.hp.com you will understand in less than 2 seconds why HP is such a bad company and is getting even worse:
– I tried to buy one of their computers, which seem to good to be true to be honest, a nice Pavilion
– But their whole site is CLOSE to unusable. A very dumb group of people (who individually I am pretty sure are very smart) designed this site to be just confusing and impossible to find what you want. You need to memorize the names of the processors or NVidia thingies to know what you want.
– There are way too many options, that really confuses the whole thing a lot more
– Customization steps are sort of decent, but again not for regular human beings. Only for geeks. “Should I buy a 32 GB ssd ram mega gigabyte or not?….”
– Then I try to buy. I reckon I am not in the US, but I tried to buy with both my us paypal account and bank of america card. Both rejected, and then they tell me “you can buy from other retailers”. Yes, I am going with Dell!
Usability gets a -100000. Steve Krug (author of don’t make me think would probably shed a tear if he went into this site)

It was a nice equipment though… it is a shame. If they made a bit of an effort, with the nice specs of those machines they would be able to sell a bit more.

So yes, the second part of my title basically means “if they did things right instead of everything so complex and confusing, they would thrive and grow but when you see an organization that can’t do things easy for their customer, they are bound to run into problems”

Lessons in bad UX design – Carter’s reset password page

by Xavier Comments: 0

I was trying today to buy a thing or two from Carter’s and I realized I forgot my password. I tried to reset my password but oh was I wrong….

Look at the following reset password page and let me tell you what’s wrong with it:

– First, you need to know which of the five questions you answered when you registered.
– Yes I know my mom’s maiden name, the make of my car and the rest of the answers
– But I was never able to reset my password because it never accepted any of my answers

So, the problem here is that the devs at Carter’s think “oh, what a great idea! Let’s be really really sure that only the user can reset his password”. But they did such a good job that not even the user can reset his password.

If they were really smart, they would do the following:
– Allow the user to enter an email address
– Send an email to the user letting him/her know that somebody requested a password reset and with a link
– And then, if the user wants to he or she can reset the password.

Simple… yet some people, in this case devs like me, don’t really use common sense when creating a piece of functionality

Server Error in ‘/’ Application. External component has thrown an exception. – Damn you Windows Azure!

by Xavier Comments: 0

If you are here, you are probably going nuts with this exception with Windows Azure. It is dumber and simpler than you think. You have as startup project probably your web role or another project. You need to have your main project selected so that it starts the compute emulator, storage and everything else!

As simple as that

Detail
Server Error in ‘/’ Application.

External component has thrown an exception.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.SEHException: External component has thrown an exception.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SEHException (0x80004005): External component has thrown an exception.]
RdGetLocalResource(UInt16* , _RD_RESOURCE** ) +0
_LOCALRESOURCE.GetLocalResourceW(UInt16* name, _LOCALRESOURCE** ppout) +157
RoleEnvironmentGetLocalResourceW(UInt16* name, _LOCALRESOURCE** ppout) +67
Microsoft.WindowsAzure.ServiceRuntime.Internal.InteropRoleManager.GetLocalResource(String name, InteropLocalResource& ret) +65
Microsoft.WindowsAzure.ServiceRuntime.RoleEnvironment.GetLocalResource(String localResourceName) +85

ICE y Kolbi: no han entendido la competencia y en que epoca viven?

by Xavier Comments: 0

Hoy una amiga fue por un cambio de plan Kolbi. Le piden constancia salarial, detalle de la caja y otras cosas. Y si uno no tiene, hay que pagar 25 mil colones por una constancia de contador.

En que epoca viven?

Alguien que vaya a Movistar o Claro y estoy seguro que facilmente les dan una linea. Que divertido ver como el ICE y Kolbi se van enterrando solitos. Deberian aprovechar que fueron monopolio y dar los mejores productos, no crear barreras de entrada!

En este mundo es de hacerle la vida facil al cliente, si siguen asi no tienen mucho futuro.

Google doesn’t want my money

by Xavier Comments: 0

(Ironically they have tons of money, I have none)

Here is my problem with Google:

I want to pay for Google Drive. However when I tried it says it is not available and I need to enable it in the control panel. It sends me to their support and help section. Although after running around through a lot of posts, it turns out I end up exactly in the same post where I started.

So I TRY to file a ticket in their support system. Can’t find where. So I send a message via their “Tell us how we are doing” link.

They answer
We recommend using your dedicated Google Apps for Business support
channels, as this channel is primarily focused on paid consumer support.
Your support options are listed here:
http://support.google.com/a/bin/request.py.

So then this is what I have to say
Here is the problem. I can’t get support because my account is a free one. But I am trying to actually pay google to use google drive, but the problem is that I can’t pay.

So I am really stuck. Can’t get support because I can’t pay. I can’t pay and can’t get support because I can’t… well… pay…

So can you redirect me please to someone that can help me pay. That way I will be able to ask for support. But I won’t need support because… oh well… my problem has been solved!

Hmmmm….

Queja sobre servicio de la Clinica Biblica el pasado sabado

by Xavier Comments: 0

Buenas,

Mi queja es muy sencilla, no me voy a quejar del precio (que me parecio alto) ni de como nos trataron (pues esperamos un buen rato con mi esposa con mucho dolor general en emergencias) sino que me voy a quejar del tratamiento de mi esposa.

Muy sencillo, llego con dolor de cabeza y vomitos. La atiende el doctor (apellido raro, un sr moreno) y la revisa. Ella esta en lactancia y fue lo primero que indico entonces le dicen que no pueden ponerle ni Voltaren ni otras medicinas que no son amigables durante la lactancia.

La llevan a observacion, le ponen algo intravenoso y despues de un rato se siente mejor.

Salimos y resulta que le pusieron Voltaren. De lo que el mismo doctor nos dijo, al igual que otros doctores, es que durante la lactancia no se puede administrar dichos medicamentos.

Que fue lo que paso? No deberian de tener extremo cuidado para no afectar un bebe?

iPads are for everyone

by Xavier Comments: 0

Even 10 month old babies!

Why Dell hates all its international customers

by Xavier Comments: 0

So, I’ve been a Dell customer since forever. Loyal customer, that is. I’ve purchased not only for myself but for the company many many Dells.

I open my account and the history is there.

Two weeks ago I purchased a computer, all went fine and was delivered a week ago. Now, being a loyal customer, I purchase another one for my family this week.

Turns out there is a new policy: no international credit cards are allowed. Does the fact that I have a history of purchasing many computers and servers make a difference?

Why do being not from the US is suddenly a sin for Dell. They should be half smart and at least value their loyal customers.

I am beginning to hate Dell, I know they probably don’t care about one less customer as they have many already, but they should.

Customers are the foundation of their existence, but they seem like they no longer care…

Oh yeah… Iknow what they might probably say. Use your local web site, that is dell.com/cr. However, I don’t want to. Dell uses their local sites as the dump for computers they could not sell in the US. Computers are not only more expensive, they usually have lower standards.

Come on Dell, try to care at least!

Oh.. and one more thing. I connect to the sales chat. I am waiting for like 20 minutes. And then the guy connects, and in a minute or two tells me he has been waiting for me for too long and disconnects the chat. I was in the bathroom for Christ’s sake!

Ditching the iPhone 4 for a Windows Phone 7?

by Xavier Comments: 0

Well, a few months ago I would’ve thought this is something totally unreasonable. Now I tested a Windows Phone 7 and I actually did. The iPhone is just stashed in a drawer while I test the WP7. More on this soon