Microsoft is the same as with other companies. If you don’t have a SSN and your credit card is outside of US, you are nobody 🙂
But I contacted MS support and they couldn’t even help me get a hold of my order. They just redirected me to the CR office which has absolutely nothing to do with the Surface.
Sid: I understand that you would like to know the status of your Microsoft Surface order you have ordered from Microsoft Store online. Am I right?
Xavier Morera: Yes
Sid: To seek assistance on this matter, I request you to contact the Microsoft Subsidiary for Costa Rica directly. This Customer Service you have reached is for North America. Please give me couple of minutes as I locate the contact information of the assigned Subisidiary Office for your location.
Sid: Please click here to view the full contact information of the Microsoft Subsidiary assigned for Costa Rica
Sid: Please note that our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions of our software and can assist you in your own language.
Oh, and “my language” can be English too…
And then Sid just closed the chat, didn’t even let me finish asking questions.
Sid: I hope your issue gets resolved soon.
Sid: Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day.
Chat session has been terminated by the agent.
At the end got a hold of MS Store, and that is the subject of my next post!