Lessons in bad UX design – Carter’s reset password page

by Xavier Comments: 0

I was trying today to buy a thing or two from Carter’s and I realized I forgot my password. I tried to reset my password but oh was I wrong….

Look at the following reset password page and let me tell you what’s wrong with it:

– First, you need to know which of the five questions you answered when you registered.
– Yes I know my mom’s maiden name, the make of my car and the rest of the answers
– But I was never able to reset my password because it never accepted any of my answers

So, the problem here is that the devs at Carter’s think “oh, what a great idea! Let’s be really really sure that only the user can reset his password”. But they did such a good job that not even the user can reset his password.

If they were really smart, they would do the following:
– Allow the user to enter an email address
– Send an email to the user letting him/her know that somebody requested a password reset and with a link
– And then, if the user wants to he or she can reset the password.

Simple… yet some people, in this case devs like me, don’t really use common sense when creating a piece of functionality

Server Error in ‘/’ Application. External component has thrown an exception. – Damn you Windows Azure!

by Xavier Comments: 0

If you are here, you are probably going nuts with this exception with Windows Azure. It is dumber and simpler than you think. You have as startup project probably your web role or another project. You need to have your main project selected so that it starts the compute emulator, storage and everything else!

As simple as that

Server Error in ‘/’ Application.

External component has thrown an exception.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.SEHException: External component has thrown an exception.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SEHException (0x80004005): External component has thrown an exception.]
RdGetLocalResource(UInt16* , _RD_RESOURCE** ) +0
_LOCALRESOURCE.GetLocalResourceW(UInt16* name, _LOCALRESOURCE** ppout) +157
RoleEnvironmentGetLocalResourceW(UInt16* name, _LOCALRESOURCE** ppout) +67
Microsoft.WindowsAzure.ServiceRuntime.Internal.InteropRoleManager.GetLocalResource(String name, InteropLocalResource& ret) +65
Microsoft.WindowsAzure.ServiceRuntime.RoleEnvironment.GetLocalResource(String localResourceName) +85

ICE y Kolbi: no han entendido la competencia y en que epoca viven?

by Xavier Comments: 0

Hoy una amiga fue por un cambio de plan Kolbi. Le piden constancia salarial, detalle de la caja y otras cosas. Y si uno no tiene, hay que pagar 25 mil colones por una constancia de contador.

En que epoca viven?

Alguien que vaya a Movistar o Claro y estoy seguro que facilmente les dan una linea. Que divertido ver como el ICE y Kolbi se van enterrando solitos. Deberian aprovechar que fueron monopolio y dar los mejores productos, no crear barreras de entrada!

En este mundo es de hacerle la vida facil al cliente, si siguen asi no tienen mucho futuro.

Google doesn’t want my money

by Xavier Comments: 0

(Ironically they have tons of money, I have none)

Here is my problem with Google:

I want to pay for Google Drive. However when I tried it says it is not available and I need to enable it in the control panel. It sends me to their support and help section. Although after running around through a lot of posts, it turns out I end up exactly in the same post where I started.

So I TRY to file a ticket in their support system. Can’t find where. So I send a message via their “Tell us how we are doing” link.

They answer
We recommend using your dedicated Google Apps for Business support
channels, as this channel is primarily focused on paid consumer support.
Your support options are listed here:

So then this is what I have to say
Here is the problem. I can’t get support because my account is a free one. But I am trying to actually pay google to use google drive, but the problem is that I can’t pay.

So I am really stuck. Can’t get support because I can’t pay. I can’t pay and can’t get support because I can’t… well… pay…

So can you redirect me please to someone that can help me pay. That way I will be able to ask for support. But I won’t need support because… oh well… my problem has been solved!