So, I’ve been a Dell customer since forever. Loyal customer, that is. I’ve purchased not only for myself but for the company many many Dells.
I open my account and the history is there.
Two weeks ago I purchased a computer, all went fine and was delivered a week ago. Now, being a loyal customer, I purchase another one for my family this week.
Turns out there is a new policy: no international credit cards are allowed. Does the fact that I have a history of purchasing many computers and servers make a difference?
Why do being not from the US is suddenly a sin for Dell. They should be half smart and at least value their loyal customers.
I am beginning to hate Dell, I know they probably don’t care about one less customer as they have many already, but they should.
Customers are the foundation of their existence, but they seem like they no longer care…
Oh yeah… Iknow what they might probably say. Use your local web site, that is dell.com/cr. However, I don’t want to. Dell uses their local sites as the dump for computers they could not sell in the US. Computers are not only more expensive, they usually have lower standards.
Come on Dell, try to care at least!
Oh.. and one more thing. I connect to the sales chat. I am waiting for like 20 minutes. And then the guy connects, and in a minute or two tells me he has been waiting for me for too long and disconnects the chat. I was in the bathroom for Christ’s sake!