How Netflix is preventing customers from running away

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Nov
06

How Netflix is preventing customers from running away

by in General

We all know Netflix is having a hard time keeping customers happy. So I guess they got very creative in how to retain customers. Look at this:

– I tried to cancel my subscription today

– And voila! I can’t! Nice way of keeping your customers paying month to month!


About the Author:

Xavier is an entrepreneur, project manager, trainer, Certified Scrum Master & Professional and Certified Microsoft professional who has spent a great deal of his career working on cutting edge projects, with a primary focus on .Net and recently iOS. His expertise is primarily web applications, search and mobile. Throughout multiple projects he has acquired skills in dealing with complex enterprise software deployments with companies that range from startups to Microsoft. Also worked as a worldwide v-trainer/evangelist for Microsoft.
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1 Comments:

  1. Hector Vega November 07, 2011

    Mae quiero desarrolar una aplicación para IOS, tipo vademecum tico, se que no me voy a volver millonario, pero estoy muy interesado, que opinas, no te interesa?, lo que necesito es el esqueleto para ir metiendo los datos y que luego sea entregárselo al desarrollador!!!

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