Jira 404 error – The requested resource () is not available.- Apache Tomcat/6.0.32

HomeJIRA Jira 404 error – The requested resource () is not available.- Apache Tomcat/6.0.32
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28

Jira 404 error – The requested resource () is not available.- Apache Tomcat/6.0.32

by in JIRA, Program management, Scrum master

So I’ve ran into this error on my Jira 4.4 installation a few times. At first I didn’t know what it was, but now I know and here is the solution

HTTP Status 404 –

type Status report

message

description The requested resource () is not available.

Apache Tomcat/6.0.32

The problem is that I am co-hosting my SQL Server 2008 database with my Apache server – which holds JIRA. Therefore Apache starts quicker than SQL Server, so when Jira tries to connect to the database it is not available, times out and Jira does not start.

Simply wait a few minutes for the db to start and then execute startup.bat inside the bin folder in JIRA, usually located in “C:\Program Files\Atlassian\JIRA 4.4\bin\startup.bat”

The error looks something like this


About the Author:

Xavier is an entrepreneur, project manager, trainer, Certified Scrum Master & Professional and Certified Microsoft professional who has spent a great deal of his career working on cutting edge projects, with a primary focus on .Net and recently iOS. His expertise is primarily web applications, search and mobile. Throughout multiple projects he has acquired skills in dealing with complex enterprise software deployments with companies that range from startups to Microsoft. Also worked as a worldwide v-trainer/evangelist for Microsoft.
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6 Comments:

  1. Robbert January 02, 2012

    Thanks a lot for this post! I stumbled upon the same issue here.

    cheers
    Robbert

  2. Xavier January 02, 2012

    Excellent that I was able to help. I was frustrated for quite a bit of time, now it is easy to fix when it happens.

  3. Leon March 15, 2012

    Hi

    How did you figured out that problem is in SQL database? I use MySQL, and it started, but I still get the same error. I just installed JIRA and trying to set it up. I’ve done MySQL conection, as described in Atlassian docs, but when I try to acess http://localhost:9090/secure/SetupDatabase!default.jspa,I got 404 🙁

  4. Xavier March 24, 2012

    I checked out the log created by JIRA upon startup. I found a line saying “unable to connect to database”

    Send me an email if you want additional help.

  5. Babak August 09, 2012

    I have the same error after installing .Net 4 on the server but running ‘startup.bat’ didn’t help me.
    By the way, the database is MS-SQL-2008.

  6. Xavier August 09, 2012

    Babak,

    What error are you getting in the log? You need to stop first jira and then restart it. My issue was that jira started before the db services were up.

    If you tell me the error you are getting, I may be able to help.

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