Que es peor? Full Amnet o Full Racsa? Mal servicio al cliente

by Xavier Comments: 0

Estoy ahora con “full racsa” solo porque Amnet me tenia harto entonces me pase pero hoy que internet ha estado pésimo (llame y me dijeron que había una avería general) me tope con la grata sorpresa de que tratando de llegar a soporte técnico me encontré nada mas con una grabación que me decía que introdujera mi número de cuenta, la cual no sabia y por mas que intente no me dejo hacer nada mas y la grabacion me colgo.  Me colgo una grabacion!!!!!

Les mande esta carta hoy:

Yo aprecio y entiendo el hecho de cómo se les simplifica a ustedes la vida si uno les de de una vez de inicio el número de cuenta, pero a nosotros los clientes no nos sirve. Se imagina si tuviera que tener el número cuenta del ice, del AyA, de mi cuenta de internet, de la del gimnasio, de la del banco (tal vez esta si sea importante) y muchas otras para cada tramite que tengo que hacer. Con el número de teléfono o cedula sería mucho más sencillo para uno como cliente para que lo atiendan y al final del día la empresa que mas brilla por su servicio al cliente es aquella que le hace más sencilla la existencia al cliente, que es su razón de ser.

En resumen les recomiendo:

#1 Cuando una persona llega a soporte técnico que la maquina le pregunte el número de cuenta pero que de la opción de que si no la sabe, que apreté * y lo atiende un ser humano

#2 Pregunten por número de teléfono, cedula o número de cuenta.  Tomen Amnet como un ejemplo, antes solo preguntaban por número de cuenta pero con el pasar del tiempo ahora más bien solo con el teléfono ya es suficiente.  Por qué? Por que el cliente quiere que le hagan la vida más sencilla.

#3 El servicio está bastante malo, estoy teniendo servicio intermitente

#4 Me acaban de decir en soporte técnico que después de enviar un documento, tengo que llamar a confirmar que lo hagan.  No es más sencillo que si les mando algo, ustedes nada mas lo hagan y ya?  Para que tengo que volver a llamar si acabo de mandar el documento?


En fin, algunas sugerencias.


How to pass Microsoft’s SQL Server 2008 Database Development Exam Certified Technology Specialist

by Xavier Comments: 1

And finally I got my Microsoft SQL Server 2008 Technology Specialist Certification

It  is very simple, just do what I did

– Buy the book in Amazon (MCTS Self-Paced Training Kit (Exam 70-433): Microsoft SQL Server 2008 – Database Development: Microsoft SQL Server 2008 Database Development – btw: bought it 6 months ago!)

– Postpone the test a few times, actually don’t show to the test the first time because you forgot

– Register again

– Take an unpaid day vacation, and have a supporting wife that understands how much you WANT to pass this exam

– Study Friday from 6:30 am to 9:30 pm

– Study Saturday from 8 am to 10 pm

– Study Sunday from 7 am to 8 pm

– Take the test Monday at 8 am in New Horizons

Voila! Microsoft Certified SQL Server 2008 Technology Specialist! Next stop: Sharepoint Certification.  But I need a little bit of time to rest, I am hating a bit SQL at this point so I need things to come back to normal.

How to pass the 70-433 sql server exam

This is what happens when you are happier with your dev life.  6 certifications in less than a year!

Avoid “Diagnose and Repair” manual step in Win2k8 – get new ip programmatically

by Xavier Comments: 0

At home I have a decently sized server that pretty much covers every role that I need.  It is a hyper v server, active domain, file server and if you are a geek like me you know what else it has.  What is really annoying is that every time I turn it on it has local connectivity only and I have to “Diagnose and Repair” and then “Get new IP settings for Local Area Connection”.

Well, here is a workaround to fix this issue, simply disable and reenable the connection via command line.  I actually created a batch that is executed at startup so that I don’t have to go through the tedious step of doing it myself.  (You could solve it once and for all doing a netsh to reinstall TCP, but I didn’t try it):

Open a command line and run the following two commands

To disable:
netsh interface set interface “Local Area Connection” disabled
To enable:
netsh interface set interface “Local Area Connection” enabled

I did not find this on my own, I read it from a post from RobWill in experts-exchange, which is only for subscribers.  But here is the link to the guy just to say thanks.


Fix the annoying “Suspect” issue attaching the AdventureWorks database for the 70-433 exam

by Xavier Comments: 0

I wasted today some time while studying for the Microsoft SQL Server 2008 Development (70-433) exam because every time I attached the AdventureWorks database to test, it was marked as “suspect” so I was unable to use it.

I found a very easy way to avoid the “Suspect” issue for adventure works.  I was a bit annoyed by it but then I decided to read the error message.

It is complaining about the file placeholder.txt being corrupted.  Simply delete that file and reattach.  Problem solved!


You can read one of the posts regarding this issue here:


Esta es la actitud!

by Xavier Comments: 2

Solo algo que me mandaron hoy y me hizo gracia

“No importa como te haya ido en el dia… Desplumando, aporreado, maltratado… pero bien derechito!”

Vuelve siempre a casa con la cabeza bien erguida. Esa es la actitud!

Actitud ante todo

Install Windows Phone 7 Development Tools in Windows Server 2008

by Xavier Comments: 0

I work at home on a Win2k8, so I was disappointed when I was unable to install the Windows Phone 7 free development tools. But then I found a solution

1. Download the tools, you can find all you need here http://www.microsoft.com/express/Downloads/#2010-Visual-Phone or just go for the direct download if all you need is the Windows Phone Developer Tools
2. Open a cmd, go to the folder where you downloaded them and run vm_web.exe /x
3. Open baseline.dat and what I did is simply did a replace all on
InstallOnLHS=1 to InstallOnLHS=0
InstallOnWin7Server=1 to InstallOnWin7Server=0
4. Save, close and rerun the installation

Good luck on your mobile development! And if you need help, contact me.