Hoy he sufrido con los benditos sitios de Lafise y del BNCR. El del LAFISE tiene los requerimientos mas absurdos de seguridad del mundo para las claves, ademas de que envia un “otp” por telefono. Para empezar, depende del TELEFONO. Cabe decir que a veces duro un par de minutos en llegar, los cuales espere pacientemente viendo un timer de 3 minutos que me indicaba que se me acababa el tiempo y justo al puro final llega el bendito mensaje. Me senti como en una pelicula donde ocupaba desarmar una bomba. Bueno, en fin termine mi pleito con el sitio de LAFISE. Ahora al del Nacional. La clave es igual de estupidos los requerimientos. Cuando van a entender ellos una cosa, al igual que LAFISE: SI EL REQUERIMIENTO PARA LA CLAVE ES MUY ALTO, ES DECIR LA CLAVE TIENE QUE SER MUY DIFICIL, ENTONCES NINGUN SER HUMANO SE LA VA A PODER MEMORIZAR, SOBRE TODO TENIENDO QUE CAMBIARLA FRECUENTEMENTE, POR LO QUE VA A TENER QUE ESCRIBIRLA. Hmmm… ESCRIBIRLA… que tan segura es una clave escrita? En cambio el BAC, ahi si es mucho mejor la experiencia. Ellos entienden que con un token bonito no es necesario ningun teclado estupido […]
I’ve been spending a lot of time learning about usability and good practices on design, and one of my favorites is Pluralsight‘s Creating User Experiences: Fundamental Design Principles from Billy Holis, so now I pay close attention to the sites for which I interact with on a daily basis. (And yes, need to update my blog too…) I learn from looking at all things done wrong and going into Costa Rica’s public phone company site is the equivalent of a roller coaster ride for a UX exercise. Just a few ones of my favorites You log in and there is no easy navigation at the top. You have to keep navigating through images with some text. The text is explanatory, but no easy way to navigate Another one of my favorites, you get sort of used to their navigation way and then find out that a lot of links are in fact NOT links. Look at the “link” in the red box. Not clickable! Another funny one. I created an account with them, they have my phone, cell phone, electricity and everything. Why do I have to fill in all the fields again when I need to ask for something, […]
I know this is a bit old already, but I hope someone from Google reads my post and they do something about it (I wish). So let me summarize this, I have: – 50GB Dropbox account for $9.99 a month – 100GB Google for $4.99 a month – 47GB used in my Amazon S3 account ($7.99) – 25GB Skydrive which is free… but I hate and never use… even for free No question about it, Dropbox is superior in everything, except price (S3 doesn’t have really a UI, I use CloudBerry Explorer) Here are my biggest complaints on Google drive: – It crashed and I had to re log in. Now it doesn’t let me select the same folder and it tells me I need to select an empty folder. Dumb Google Drive… Dropbox lets me select an older Dropbox folder and it automatically checks if files there are newer or older – So then let’s outsmart Google Drive. Select an empty folder and drop all the files! It worked with the first versions of Dropbox anyway! I was wrong…. Dumb cannot be outsmarted! Now I have an extra 45 GB of stuff and I hogged the office’s internet connection! […]
There is no questioning on how Chrome is much superior to IE (I never use Safari nor Firefox in Windows/Mac) however I think I found the only thing where I believe Microsoft made a better design decision than Google: Chrome keeps adding notifications on top, while IE does it at the bottom. Very annoying Chrome! Given that Chrome *thinks* there are pages I want to translate as well as other actions, I keep having to search for text that keeps moving up and down very annoyingly while browsing. Very well thought of Microsoft. Someone took a usability lesson once at least! However, speed is still an issue here. Moving tabs from one browser to another in Chrome is seamless, while in IE it feels very clunky. Something to improve for IE 10 I hope.
Update 07 03, what I included in their customer service survey It is very simple: – The machine is great and for a great price – Your HP store is highly unusable. Spend 10 minutes in the apple store and learn how it should be done – Customer service was great, but I am sure it costs more for you to have a human being taking calls – Delivery time not too good, not delayed but too slow – Sell worldwide, not only US. There is more than just US ———————- Update 07/01/2012: I was able to buy it by talking to customer service. The laptop is really nice, especially for the price. Shipping time was about 3 weeks so that was not too good. Also, had to “format c:” and do a clean install of Windows as it simply just has way too many programs installed, most of them garbage. However, my initial impression still stands. Their shopping.hp.com site is just way too complicated and in general not a nice experience. ———— I am not going to get into too many details or financial discussions. It is not needed. If you just go to shopping.hp.com you will understand in […]
I was trying today to buy a thing or two from Carter’s and I realized I forgot my password. I tried to reset my password but oh was I wrong…. Look at the following reset password page and let me tell you what’s wrong with it: – First, you need to know which of the five questions you answered when you registered. – Yes I know my mom’s maiden name, the make of my car and the rest of the answers – But I was never able to reset my password because it never accepted any of my answers So, the problem here is that the devs at Carter’s think “oh, what a great idea! Let’s be really really sure that only the user can reset his password”. But they did such a good job that not even the user can reset his password. If they were really smart, they would do the following: – Allow the user to enter an email address – Send an email to the user letting him/her know that somebody requested a password reset and with a link – And then, if the user wants to he or she can reset the password. Simple… yet […]